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The UK’s energy distribution networks moved a step closer towards greater strategic collaboration on customer experience at the latest innovation summit facilitated by the Energy Innovation Centre (EIC). To view the photography from the event, visit the EIC Flickr account The event, which took place in London,...

“We will work together to deliver better, fairer, more accurate and responsive proactive customer service.” In her latest ‘Pipe Up’ column for Leading industry publication Utility Week, EIC managing director, Denise Massey, gives an insight into how using a collective imagination across the electricity and gas...

The Energy Innovation Centre’s managing director, Denise Massey and chairman, Mark Horsley are speaking at this year’s Utility Week Congress. The event, which is taking place on 14th and 15th October in Birmingham, will see leaders from the UK water, gas and electricity sectors come together...